Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Time Management
Managing your time and the time of other people.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Persuasion
Talking people into changing their minds or their behavior.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Social Perceptiveness
Understanding people's reactions.
Coordination
Changing what is done based on other people's actions.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Speaking
Talking to others.
Active Learning
Figuring out how to use new ideas or things.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Reading Comprehension
Reading work-related information.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Writing
Writing things for co-workers or customers.
Active Listening
Listening to others, not interrupting, and asking good questions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
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